Virtual Robot Troubleshooting
Virtual Robot > Troubleshooting
Contents
Introduction
If Virtual Robot is not behaving as expected, or you experience any errors please read this page.
If you can not find a solution to your issue below please contact Engineered Arts Ltd
Troubleshooting
Robot is moving mouth like crazy and not in time to audio
Whenever you add some speech to the timeline, it appears in 2 of the tracks: "speech" and "lipsync". See screenshot
"speech" contains the audio file created from the text. This is what you hear the robot say.
"lipsync" contains the mouth / facial movements created from the text.
Can't see the "lipsync" track? - make the timeline are bigger:
When you delete speech from the track "speech" it does not delete the mouth/facial movements in lipsync.
This is intentional. If you are using an audio file the robot can not automatically lipsync to it. You have to help the robot by creating speech to match the audio. Once the audio in "speech" matches the audio in your audio file the mouth movements should match. Then you can delete the items in "speech" - so you only hear your audio file, not the robot's synthetic voice.
Speech is very quiet compared to other audio
Note the volume slider when adding speech.
Can click on previously made speech and re-adjust.
403 Forbidden error
If you see the following error either on the Virtaul.Robothespian.co.uk site, or when accessing Virtual RoboThespian via Robot Management on a robot:
Please just hit the Log Out button in the top right and login again.
This error can occur if you have logged in from different machines / browsers and is a result of using a single sign in system for Robot Management and Virtual Robot.
